• Plan

    Gather information and insights to assess, design and prepare for a Skype for Business Online service. Define expected business value, assess readiness for implementation and undertake remediation activities.

  • Deliver

    Transition from deploying on premises to delivering high quality cloud services, by effectively implementing & delivering Skype for Business Online services while driving adoption. Identify areas for improvement by implementing new features and capabilities as these are released to deliver rapid success and additional value.

  • Operate

    Maintain a high quality and reliable Skype for Business Online service. Provide monitoring, reporting, run and support services.


The Skype Operations Framework (SOF) is a Microsoft initiative to ensure partners such as Lexel employ robust & consistent processes in line with Microsoft best practices. Be it cloud migration or deployment, the Skype Operations Framework enables your organisation for success. It covers the entire life cycle of Planning, Delivery and Operation.